Increasing Enterprise Application ROI
Companies make significant investments in enterprise applications with the promise of great returns on their investment. The rollout of an enterprise application like SAP, Oracle/PeopleSoft, or Siebel is a huge undertaking, with numerous risks for budget overruns or missed deadlines. OnDemand Software reduces the time and cost of documentation, ensures rapid user adoption and competency, and reduces the cost of support and maintenance.

OnDemand Personal Navigator™ is a synchronized platform for business process documentation, test scripts, tailored role-based training, and in-application performance support. It delivers multiple types of output as required by each member of the project team for each phase of the project lifecycle.

OnDemand Personal Navigator offers a complete list of assets for all phases of a project lifecycle - all from a single authoring session.

The documentation created reflects the exact tasks or steps involved in an application or business process. And, if there are changes in the application or business process, they are made once and simultaneously changed throughout each piece of documentation. Most organizations have realized a 40% or greater reduction in content development costs with the ability to propagate multiple types of output through a single authoring session. These outputs also provide project teams with mandated documentation to meet Sarbanes Oxley compliance, as well as provide complete training materials to gain user competency.

Untrained end users often ignore, misuse or underutilize new technology. Untrained users can cost organizations large amounts of time and money, as they can take four times longer than trained users to become proficient at new or upgraded applications, and require up to six times more support than trained users. With OnDemand Personal Navigator employees can participate in a classroom or a self-paced learning environment. With three different learning methods, users can watch simulations, practice in a simulated environment, and test their knowledge to ensure they are competent in the new system And, any simulation can be imported directly into an LCMS. As an SAP LSO Certifiied Integration solution, OnDemand Personal Navigator is designed for use in a live SAP Learning Management System. Delivering user proficiency, continued employee productivity and reduced need for help desk support, OnDemand Personal Navigator increases enterprise application ROI.

See It! mode provides role-specific demonstration of how a user performs specific business processes within the application.

Try It! mode allows the user to execute processes within a safe simulation environment.

Know It! mode tests the user's knowledge and proficiency on applications prior to them gaining access to the live environment.

Even under the best training programs, users will forget 70% of what they learned within two weeks of training and 87% within one month. Once initial training is complete, there is still a vast need for user-friendly training and performance support materials available on a moments notice. The Do It! Mode in OnDemand Personal Navigator delivers context sensitive help from the application's help menu to walk the user through a business process, reducing help desk calls and minimizing productivity loss.

Enterprise applications are constantly updated and business processes are always changing to meet new demands on the business. Organizations can realize substantial reductions in the maintenance of their content with OnDemand Personal Navigator. Through a single editing session, multiple outputs are updated automatically to ensure the most up-to-date content for highly effective performance support.

The success of an enterprise application depends on employees learning how to use the software quickly. And that depends on an organization's capability to deliver effective documentation, training and performance support. With OnDemand Personal Navigator, an organization will realize speed to competency, reduced training costs, and broad user acceptance - ultimately accelerating their return on investment from their enterprise application.

   Product Brochure

   Product Information Sheet

   Mercury Quality Center Datasheet

   What's New in OnDemand Personal Navigator v8.7