Support

Mission Statement

The mission of OnDemand Software Technical Support is to assist and enable our customers in achieving their training deployment goals through the effective use of our products.

Contacting Technical Support


North America: 1 800 240 1919
Europe: +44 1189 12 19 00
Outside North America
& Europe:
1 610 337 8878 x2621
E-mail: softwaresupport@globalknowledge.com


Live Chat




Hours of Operation

The Technical Support Team is available via phone or e-mail from 8:30a.m. until 8:30p.m. Eastern Standard Time, Monday through Friday. During US Holidays, the Technical Support Team is available via cell phone for technical support emergencies.

Helpful Information

To ensure a speedy answer or resolution, please have the following information available when calling Technical Support, or include it in your e-mail communication.

  • Your phone number, e-mail address, customer id number, and the name and location of your company
  • The title and version of the software that you are using
  • The operating system(s) of the machine(s) on which the software is installed
  • The type of network (Windows, Citrix, etc.) on which the software is installed (if applicable)
  • Third party application for which your content is being developed (if applicable)
  • A detailed description of your issue, including steps to reproduce and screen shots of any error messages or erroneous behavior
User Community

As a customer of OnDemand Software, we encourage you to join the OnDemand Software Community - an interactive website where you can communicate and exchange ideas on best practices and experiences with OnDemand Personal Navigator™.

Within each secure forum, participants are provided access to a suite of powerful tools that enable a group of users to effectively get organized, share knowledge and communicate. Join today and discover how you can get the most out of your OnDemand Software!

Knowledge Base

The Technical Support Team Knowledge Base is an excellent place to start troubleshooting an issue or to learn more about OnDemand Software.

The knowledge base is a fast web-based database of technical information. It is an interactive diagnostic tool that can assist you with problem analysis and resolution. Use it to help diagnose and solve installation, upgrade and configuration problems. Global Knowledge stores all resolved problems and notices of product updates in our Knowledge Base. Information stored in the database is collected from Global Knowledge technical support representatives, developers, and customers. You can search this database using simple keywords. Global Knowledge adds articles on a regular basis. Please check the knowledge base periodically for new information.

FTP Site

When troubleshooting technical issues, it is sometimes necessary to transfer large files to and/or from the OnDemand Software Technical Support Team. This link will provide you with the information necessary to transfer these files.

SAFE Service

If requested to transfer a large file to the the OnDemand support team and you cannot use FTP because of corporate firewall restriction or your email system restricts the size of outgoing emails, try using the OnDemand "Send a File Easy" (SAFE) Service. This method of file transfer uses the HTTP protocol and allows you to select how much or how little security is required when you send files to the OnDemand Software Support team.

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